Buy in confidence....your online buying rights explained....

Did you know that you have as much, if not MORE consumer protection buying directly from our website than off auction sites such as EBAY?

Read on for more information!!

 GUIDE TO STANDARD CONSUMER RIGHTS:

What you are entitled to

  • Clear information about the goods or services offered before you buy.
  • Written confirmation of this information after you have made your purchase.
  • A 'cooling off' period during which an order can be cancelled without any reason and a full refund made.
  • A full refund if the goods or services are not provided by the date you agreed. If you didn't agree a date, then you are entitled to a refund if the goods or services are not provided within 30 days.

These rights apply to all forms of home shopping, not just internet sales.

 

  • Internet auctions

    You have fewer rights when you buy privately, whether through a small ad in a newspaper or at an internet auction. In a private sale, the goods must be as described, but a seller who is not acting as a business is not covered by the rules on satisfactory quality and fitness for purpose.

    If you have a problem, it could be harder to get it put right than if you bought from a shop. Some auction websites or third party processes (paypal, nochex etc) offer complaints resolution processes or anti-fraud guarantees. Not all do though, so read the terms and conditions. The obligations which the website has to you are likely to be limited.

    Be careful when buying at online auctions because auctioneers, unlike other sellers, can refuse to accept responsibility for the quality of the goods they auction. Read the conditions of sale with care. But, unless the seller is a private individual, the standard terms of the contract set out in the Unfair Terms In Consumer Contracts Regulations 1999 still apply.

     

    If things go wrong

    • If you buy goods on the Internet, you still have the same rights as if you were shopping on the high street, in relation to faulty or poorly described goods.
    • In addition, you are entitled to a seven working-day 'cooling off' period.

    GUIDE TO PAYPAL PROTECTION:

    Our payment method is through "PAYPAL" which on top of your standard consumer rights offers you the additional following protection.....

    • You can file a dispute by going to the Resoloution Centre in PAYPAL
    • PayPal will facilitate communication between you and the seller. If you're still not happy with the result, you can escalate the dispute into a claim.
    • After reviewing a claim, we will decide on reimbursement and refund 100% of your payment (including postage costs) if we decide in your favour.
    • PayPal deliver one of the most secure payment platforms in the world. After more than a decade as the leader in online payments, we've learned a thing or two about keeping your information safe.

    BUY WITH CONFIDENCE!!

    So with all this buyer protection in place you can be confident making a purchase directly through our ONLINE SHOP

    and if that isnt enough take a look at our CUSTOMER FEEDBACK and see what our customers have to say....

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